Privacy Policy

Green Park ("we", "us") operates GP Ticketing, an internal support-ticketing tool. This policy explains what information the service handles, why, and your choices. The mobile apps are a secure wrapper around the same website and do not collect anything on their own beyond what is described here.

Information we collect

• Account information — your name, email address, department, and role, used to sign you in and route tickets.
• Ticket content — the tickets, comments, and any files or photos you attach.
• Session data — a login session cookie so you stay signed in between visits.
• Basic technical logs — standard server logs (such as time of access) used to keep the service secure and running.

How we use it

• To provide the ticketing service: authenticate you, create and track tickets, and notify you of updates.
• To send you notifications (in-app, email, and unread-count alerts) about your tickets.
• To maintain the security, integrity, and reliability of the service.

What we do NOT do

• We do not sell or rent your personal information.
• We do not use your data for advertising, and the apps contain no third-party ad or tracking SDKs.
• We do not track your activity across other apps or websites.

Camera & photos permission

The app requests camera and photo-library access only when you choose to attach an image to a ticket. Nothing is captured or uploaded without your action.

Sharing

Your information is visible to authorized staff and administrators within your organization for the purpose of handling tickets. We may share data with service providers who host or support the system (for example our web host and email/messaging delivery), and where required by law. These providers process data only on our behalf.

Data retention

We keep account and ticket data for as long as your account is active or as needed to provide the service and meet legal or operational requirements. You can request deletion of your account data using the contact below.

Security

All traffic between the apps and our servers is encrypted over HTTPS. Access is restricted by login and role. No method of transmission or storage is 100% secure, but we take reasonable measures to protect your data.

Children

This is a workplace tool and is not directed to children under 13.

Your rights

You may request access to, correction of, or deletion of your personal data by contacting us at the address below.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the effective date at the top of this page.

Contact

Questions about this policy or your data: support@gphrlapps.com